Report A Problem

Reporting A Problem

To open a claim you must inform us via our Claims Portal below.

Before reporting a problem – have you checked our help page: HELP! Something Has Gone Wrong

PLEASE NOTE: We cannot accept claims or investigations without filing a problem report with our claims department.

Enquiries can take between 7 and 14 working days to be completed and the contract holder will be updated via e-mail.

    I have not received my orderMy parcel is lostAn item/s in my order is damagedAn item/s in my order is incorrectPart of my order is missingThis is not what I ordered